I have a Merlin Annual Pass (or Membership PLUS) that is billed monthly. Do I have to renew at the end of the 12-month period?
Membership PLUS Members and Merlin Annual Pass Members that pay monthly do not have to renew. Your monthly membership fee will continue until you cancel your Membership. However, if you wish to recommit for an additional 12-months, you will be eligible for a 1-day complimentary ticket. Please contact us at the Park, by email, or by phone (760) 918-5300 x234.
How do I renew my Membership Pass?
To receive the best renewal value, complete your Membership renewal online at MyLEGOLAND.com. Not only will each renewing Pass Member receive the $10 off renewal discount rate, but will also receive a special Buy-One-Get-One FREE coupon to bring friends to the Park. Please allow up to 48 hours for online renewal processing.
You can also renew by mail, at Guest Services on the day of your visit or by phone, however the Buy-One-Get-One FREE offer is valid when you renew online only. To renew by phone, please call ((760) 918-5300 x234.
I renewed my Membership online/by mail and haven't yet received my new Membership cards. What should I do?
Please note that you will need to replace your current Membership cards. Your account status will be updated in our database, but you must stop by Guest Services to replace your current cards on your next visit. (If you have already completed the Membership card replacement process and have obtained the new yellow Membership card, your cards will continue to scan at the turnstiles.)
If my family's passes expire at different times, can I still use just one pass renewal form?
Yes! We encourage you to use one form. Each membership will be extended one year from their current expiration date.
Why did we only receive one pass renewal reminder when there is more than one pass member in our household?
We only send one pass renewal reminder per household. Please list as many new or existing memberships on the back of the form as you like. Please note that even new memberships listed on the renewal form will receive the renewal rate!
MEMBERSHIP PLUS
As of January 12, 2012 we will no longer be selling new Membership PLUS Passes. We will honor the pass for all who purchased or renewed before this date. If you are interested in a pass with monthly payments please see our new Merlin Annual Pass.
MERLIN ANNUAL PASS excluding LEGOLAND Water Park
As of November 15, 2012 we will no longer be selling the Merlin Annual Pass excluding the LEGOLAND Water Park option. We will honor the pass for all who purchased or renewed before this date. If you are interested in a pass with monthly payments please see our new Merlin Annual Pass that includes the LEGOLAND Water Park.
I have fulfilled the 12-month commitment of my Merlin Annual Pass (or Membership PLUS), how do I cancel my membership?
Please email us or call (760) 918-5300 x234.
I have had a monthly Merlin Annual Pass (or Membership PLUS) pass for 12 months, but I am still being billed. Why?
Monthly Merlin Annual Passes (and Membership PLUS) do not expire. Your monthly membership fee will continue until you cancel your Membership. To cancel, please contact us by email, or by phone (760) 918-5300 x234.
I have a Merlin Annual Pass (or Membership PLUS) pass that is billed monthly. Do I have to renew at the end of the 12-month period?
Membership PLUS members that pay monthly do not have to renew. Your monthly membership fee will continue until you cancel your Membership. Please contact us at the Park, by email, or by phone (760) 918-5300 x234.