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FREQUENTLY ASKED QUESTIONS

Q: How can I make a booking for LEGOLAND Hotel?
A: Bookings can be made by walk-in, online at www.LEGOLANDHotel.com or by phone (877) LEGOLAND (877) 534-6526.

Q: What are the benefits of staying at LEGOLAND Hotel?
A: 

  • Located inside LEGOLAND California Resort
  • Fully themed throughout and filled with interactive LEGO features
  • All 250 guest rooms are LEGO themed – Kingdom, Pirate and Adventure
  • Exclusive early access to LEGOLAND California for Hotel guests
  • Nightly children’s entertainment


Q: What is the check-in and check-out time?

A: Check-in time is 4:00pm and check-out time is 11:00am. Additional charges will be applied to your credit card if your room is occupied past 11:00am.


Q: What is the deposit and payment policy?
A: A valid credit card is required and 1 night room and tax will be applied to the credit card at time of booking. The remaining balance including additional fees is due upon arrival.

Q: What are the additional fees and tax?
A: $25 Resort Fee plus applicable tax per night, Carlsbad Tourism Business Improvement District (CTBID) Assessment Fee of $1.50 per night, Carlsbad Transient Occupancy Tax (TOT) 10%.

Q: What does the Resort Fee include?
A: Parking, Wi-FI access, local and domestic long distance calls, pool towels, access to our fitness room and nightly children’s entertainment.

Q: What is the cancellation policy?

A: For reservations made prior to August 4th, general reservations must be cancelled 21 days prior to arrival in order to receive a full refund of initial deposit of 1 night room and tax. If cancellation occurs during the 21 day window, 1 night room and tax will be forfeited. Advance Purchase reservations must be cancelled 30 days prior in order to receive a full refund of initial deposit of full payment. If cancellation occurs during the 30 day window, 1 night room and tax will be forfeited.


For reservations made after August 4th, general reservations must be cancelled 7 days prior to arrival in order to receive a full refund of initial deposit of 1 night room and tax. If cancellation occurs during the 7 day window, 1 night room and tax will be forfeited. Advance Purchase reservations must be cancelled 14 days prior in order to receive a full refund of initial deposit of full payment. If cancellation occurs during the 14 day window, 1 night room and tax will be forfeited.


Q: How many different themed rooms are there?
A: There are 3 themes - Kingdom (first floor), Pirate (second floor) and Adventure (third floor).

Q: What is the difference between a Fully Themed and Standard Room?
All rooms include:

  • LEGOLAND Hotel guests will get early access to select LEGOLAND rides and attractions before the Park opens
  • Queen bed in the adult sleeping area
  • 2 high-definition flat panel TVs with complimentary On-Demand content
  • Treasure Hunt with LEGO prize
  • Kids’ own sleeping area with bunk bed, pull out trundle bed and entertainment unit (sleeps up to 3 kids)
  • LEGO brick to build with during your stay 
  • Air conditioning
  • Mini-fridge
  • Coffee maker
  • Vanity/work station
  • Wi-Fi access
  • Hairdryer
  • Complimentary toiletries
  • Complimentary refreshments (water, juice, coffee and hot cocoa)
  • In-room safe


Fully Themed Rooms offer additional LEGO décor and models throughout the room, allowing guests to become fully immersed in the theme.

Q: How many people does each room sleep?
A: Standard and Fully Themed Rooms sleep up to 5 - 2 adults and 3 children. Suites sleep up to 7 (max 4 adults).

 


Q: Does the Hotel offer accessible rooms?
A: Yes

Q: Are there bathtubs in the bathrooms?
A: Yes

Q: Does the Hotel provide rollaway beds or cribs?
A: No. However, Pack ‘N Plays are available on a first come, first serve basis. This item may be requested at time of booking or at check-in.

Q: Is there an iron and ironing board in the room?
A: No, but they are available upon request.

Q: Is there storage space available to store luggage before/after check-in and check-out?
A: Yes


Q: Is there valet parking?
A: Yes

Q: Are pets allowed in the Hotel?
A: Only service animals with credentials are permitted in the Hotel. The Concierge can suggest local pet accommodations for all other pets.


Q: What amenities are available at the Hotel?
A: Wi-Fi access, On-Demand content, heated swimming pool, Bricks Family Restaurant (buffet restaurant), Skyline Café, Mini’s Lounge, fitness room, luggage storage, ice machine and valet parking.

Q: What amenities are available for children?
A: Children will love the interactive LEGO features throughout the Hotel, play areas, themed rooms, themed elevators, separate bunk-bed sleeping area with own TV and buffet restaurant with organized LEGO chaos.

Q: What are the pool hours?
A: 7:00am – 10:00pm. Hours are subject to weather and seasons. Children 12 and under must be accompanied by an adult.


Q: What time does the nightly entertainment start?
A: 6:00pm. Hours are subject to specific entertainment programs and seasons. Guests will be provided with an entertainment schedule at check-in.

Q: What is the theme of the LEGO prize inside the treasure chest?
A: All prizes are intended to be a surprise. There is no particular theme.

 


Q: What are the operating hours of the Hotel’s restaurants?
A:

  • Bricks Family Restaurant 7:00am - 10:30am, 5:00 pm - 9:00pm
  • Minis Lounge 7:00am - 9:00pm
  • Skyline Café 11:00am – 11:00pm*
  • Room Service 7:00am – 10:00pm


* Kitchen closes at 10:00pm


Q: Will you need to make reservations at these restaurants?
A: Reservations are not required.


Q: How much does the buffet at Bricks Family Restaurant cost?
A: Breakfast is included in all reservations. For dinner, take advantage of discounted dinner prices for Bricks Family Restaurant by purchasing a package for 4 for $60 at time of booking. Valid for 2 adults and 2 children, or 1 adult and 3 children. Price is inclusive of tax and excludes gratuity. Otherwise dinner is $22.95 for adults and $10.00 for children (12 & under), excludes tax and gratuity. Children 3 and under eat free.

 


Q: Are children allowed in the lounge areas?
A: Children are allowed in the lounge areas with parental supervision.


Q: Can you view the ocean from the Hotel?
A: Some 2nd and 3rd floor rooms facing west have ocean views.


Q: Are balloons allowed at the Hotel?
A: Due to our proximity to the airport, we cannot allow balloons on the Resort.


Q: How far is the Hotel from the beach?
A: The closest beach is the South Carlsbad State Beach, located approximately 1.5 miles from the Hotel.


Q: Is airport transportation available?
A: SuperShuttle call (800) BLUE-VAN (800-258-3826) or email reservations@supershuttle.net. Cloud 9 Super Shuttle call (800) 974-8885 or email reservations@cloud9shuttle.com


Q: Where is the Hotel located?
A: The Hotel is located just outside the front gate of LEGOLAND California at 5885 The Crossings Drive, Carlsbad. Please visit our Contact Us page for turn-by-turn directions.


GROUPS/EVENTS


Q: Is there special pricing available for groups?
A: Group pricing may be available for groups of 10 or more rooms. For more information, please submit a request at www.LEGOLAND.com/specialevents.


Q: Why book my group at the LEGOLAND Hotel?
A: Although LEGOLAND is geared towards children, we can provide a unique, memorable experience for all types of groups.


Q: Are there group packages that include access to the Park?
A: Customized Hotel packages that include Park admission are available for groups of 10 or more rooms. For more information, please submit a request at www.LEGOLAND.com/specialevents. For group discounts to visit LEGOLAND California or SEA LIFE that do not include Hotel stays, please call (760) 438-LEGO (760) 738-5346.


Q: Can we have a birthday party at the Hotel?
A: Special events, including birthday parties may be considered at the LEGOLAND Hotel with 10 or more guest rooms committed. For more information, please submit a request at www.LEGOLAND.com/specialevents. LEGOLAND does offer birthday parties in the Park. For more information, please visit www.LEGOLAND.com/birthdays or for reservations please call (760) 438-LEGO (760) 438-5946.


MEMBERS


Q: Are there any special offers for Members?
A: All Merlin Annual Pass holders and Ambassador Members at LEGOLAND California Resort will receive 15% off bookings with a valid Membership ID card. Book online at www.LEGOLAND.com/PassMemberHotel. Restrictions may apply. Memberships must be valid at time of check-in to receive the discount.

 

Q: Can Members patronize the restaurants in LEGOLAND Hotel?
A: Yes, however, the pool and lobby play areas are exclusive to Hotel guests only.

CONTACT US

 

(877) LEGOLAND (877-534-6526)

Experience@LEGOLAND.com

Physical address:
5885 The Crossings Drive

Carlsbad, CA 92008


Mailing address:

One LEGOLAND Drive
Carlsbad, CA 92008

DIRECTIONS

LEGOLAND Hotel is located at the LEGOLAND California Resort in the seaside village of Carlsbad. The Resort is east of the I-5 Freeway, just 30 minutes north of San Diego and one hour south of Anaheim.

We have an exclusive entrance just for LEGOLAND Hotel guests off the Palomar Airport Road exit.

Physical address:
5885 The Crossings Drive

Carlsbad, CA 92008


(877) LEGOLAND (877-534-6526)
LLCRHotel@LEGOLAND.com


From San Diego North County:

Take Interstate 5 to the Palomar Airport Road and head east. Turn left at The Crossings Drive, left at the LEGOLAND Hotel entrance sign and continue straight ahead to the attendant.

From San Diego North County Inland:
Take 15 to 78 West to Interstate 5 South, then take the Palomar Airport Road exit and head east. Turn left at The Crossings Drive, left at the LEGOLAND Hotel entrance sign and continue straight ahead to the attendant.

From Coastal San Diego Area:
Take Interstate 5 North to the Palomar Airport Road exit and head east. Turn left at The Crossings Drive, left at the LEGOLAND Hotel entrance sign and continue straight ahead to the attendant.

From San Diego East County:
Take 8 West to Interstate 5 North to the Palomar Airport Road exit and head east. Turn left at The Crossings Drive, left at the LEGOLAND Hotel entrance sign and continue straight ahead to the attendant.

From Los Angeles and Orange County:
Take the 405 or Interstate 5 South to the Palomar Airport Road exit and head east. Turn left at The Crossings Drive, left at the LEGOLAND Hotel entrance sign and continue straight ahead to the attendant.

ABOUT US

A stay at the all-new LEGOLAND California Resort Hotel will be a truly unforgettable experience only LEGO model designers could create. Located at the main entrance of LEGOLAND California, our spectacular dragon guarded entrance and interactive LEGO features throughout will inspire imaginations and create laugh-out-loud memories for your family!
 

All 250 guest rooms are themed, so your family can choose from one of three popular LEGO lines – Pirate, Kingdom or Adventure.  All rooms include two separate sleeping areas, with a queen-size bed for grown-ups, and a separate area for up to three little ones, complete with a bunk bed, pull-out trundle bed and their very own TV!  You can also choose between our Themed and Premium Themed guest rooms, to suit your family’s specific needs.  We also offer vacation packages which include multi-day Park tickets, so LEGO fun can be a part of your entire stay!   


LEGOLAND California Resort Hotel is conveniently located off Interstate 5 in the seaside village of Carlsbad, just 30 minutes north of Downtown San Diego and one hour south of Anaheim.  Our address is 5885 The Crossings Drive, Carlsbad, CA 92008.

Book online or call our dedicated reservations team at (877) LEGOLAND.