Q: How can I make a booking for LEGOLAND Hotel?
A: Bookings can be made by walk-in, online at www.LEGOLANDHotel.com or by phone (877) LEGOLAND (877) 534-6526.
Q: What are the benefits of staying at LEGOLAND Hotel?
- Located inside LEGOLAND California Resort
- Fully themed throughout and filled with interactive LEGO features
- All 250 guest rooms are LEGO themed – Kingdom, Pirate and Adventure
- Exclusive early access to LEGOLAND California for Hotel guests
- Nightly children’s entertainment
Q: What is the check-in and check-out time?
A: Check-in time is 4:00pm and check-out time is 11:00am. Additional charges will be applied to your credit card if your room is occupied past 11:00am.
Q: What is the deposit and payment policy?
A: A valid credit card is required and 1 night room and tax will be applied to the credit card at time of booking. The remaining balance including additional fees is due upon arrival.
Q: What are the additional fees and tax?
A: $25 Resort Fee plus applicable tax per night, Carlsbad Tourism Business Improvement District (CTBID) Assessment Fee of $1.50 per night, Carlsbad Transient Occupancy Tax (TOT) 10%.
Q: What does the Resort Fee include?
A: Parking, Wi-FI access, local and domestic long distance calls, pool towels, access to our fitness room and nightly children’s entertainment.
Q: What is the cancellation policy?
A: General reservations must be cancelled 21 days prior to arrival in order to receive a full refund of initial deposit of 1 night room and tax. If cancellation occurs during the 21 day window, 1 night room and tax will be forfeited. Advance Purchase reservations must be cancelled 30 days prior in order to receive a full refund of initial deposit of full payment. If cancellation occurs during the 30 day window, 1 night room and tax will be forfeited.
Q: How many different themed rooms are there?
A: There are 3 themes - Kingdom (first floor), Pirate (second floor) and Adventure (third floor).
Q: What is the difference between a Fully Themed and Standard Room?
All rooms include:
- LEGOLAND Hotel guests will get early access to select LEGOLAND rides and attractions before the Park opens
- Queen bed in the adult sleeping area
- 2 high-definition flat panel TVs with complimentary On-Demand content
- Treasure Hunt with LEGO prize
- Kids’ own sleeping area with bunk bed, pull out trundle bed and entertainment unit (sleeps up to 3 kids)
- LEGO brick to build with during your stay
- Air conditioning
- Coffee maker
- Vanity/work station
- Wi-Fi access
- Complimentary toiletries
- Complimentary refreshments (water, juice, coffee and hot cocoa)
- In-room safe
Fully Themed Rooms offer additional LEGO décor and models throughout the room, allowing guests to become fully immersed in the theme.
Q: How many people does each room sleep?
A: Standard and Fully Themed Rooms sleep up to 5 - 2 adults and 3 children. Suites sleep up to 7 (max 4 adults).
Q: Does the Hotel offer accessible rooms?
Q: Are there bathtubs in the bathrooms?
Q: Does the Hotel provide rollaway beds or cribs?
A: No. However, Pack ‘N Plays are available on a first come, first serve basis. This item may be requested at time of booking or at check-in.
Q: Is there an iron and ironing board in the room?
A: No, but they are available upon request.
Q: Is there storage space available to store luggage before/after check-in and check-out?
Q: Is there valet parking?
Q: Are pets allowed in the Hotel?
A: Only service animals with credentials are permitted in the Hotel. The Concierge can suggest local pet accommodations for all other pets.
Q: What amenities are available at the Hotel?
A: Wi-Fi access, On-Demand content, heated swimming pool, Bricks Family Restaurant (buffet restaurant), Skyline Café, Mini’s Lounge, fitness room, luggage storage, ice machine and valet parking.
Q: What amenities are available for children?
A: Children will love the interactive LEGO features throughout the Hotel, play areas, themed rooms, themed elevators, separate bunk-bed sleeping area with own TV and buffet restaurant with organized LEGO chaos.
Q: What are the pool hours?
A: 7:00am – 10:00pm. Hours are subject to weather and seasons. Lifeguard coverage varies. Children 12 and under must be accompanied by an adult.
Q: What time does the nightly entertainment start?
A: 6:00pm. Hours are subject to specific entertainment programs and seasons. Guests will be provided with an entertainment schedule at check-in.
Q: What is the theme of the LEGO prize inside the treasure chest?
A: All prizes are intended to be a surprise. There is no particular theme.
Q: What are the operating hours of the Hotel’s restaurants?
- Bricks Family Restaurant 7:00am - 10:30am, 5:00 pm - 9:00pm
- Minis Lounge 7:00am - 9:00pm
- Skyline Café 11:00am – 11:00pm*
- Room Service 7:00am – 10:00pm
* Kitchen closes at 10:00pm
Q: Will you need to make reservations at these restaurants?
A: Reservations are not required.
Q: How much does the buffet at Bricks Family Restaurant cost?
A: Breakfast is included in all reservations. For dinner, take advantage of discounted dinner prices for Bricks Family Restaurant by purchasing a package for 4 for $60 at time of booking. Valid for 2 adults and 2 children, or 1 adult and 3 children. Price is inclusive of tax and excludes gratuity. Otherwise dinner is $22.95 for adults and $10.00 for children (12 & under), excludes tax and gratuity. Children 3 and under eat free.
Q: Are children allowed in the lounge areas?
A: Children are allowed in the lounge areas with parental supervision.
Q: Can you view the ocean from the Hotel?
A: Some 2nd and 3rd floor rooms facing west have ocean views.
Q: Are balloons allowed at the Hotel?
A: Due to our proximity to the airport, we cannot allow balloons on the Resort.
Q: How far is the Hotel from the beach?
A: The closest beach is the South Carlsbad State Beach, located approximately 1.5 miles from the Hotel.
Q: Is airport transportation available?
A: SuperShuttle call (800) BLUE-VAN (800-258-3826) or email firstname.lastname@example.org. Cloud 9 Super Shuttle call (800) 974-8885 or email email@example.com
Q: Where is the Hotel located?
A: The Hotel is located just outside the front gate of LEGOLAND California at 5885 The Crossings Drive, Carlsbad. Please visit our Contact Us page for turn-by-turn directions.
Q: Is there special pricing available for groups?
A: Group pricing may be available for groups of 10 or more rooms. For more information, please submit a request at www.LEGOLAND.com/specialevents.
Q: Why book my group at the LEGOLAND Hotel?
A: Although LEGOLAND is geared towards children, we can provide a unique, memorable experience for all types of groups.
Q: Are there group packages that include access to the Park?
A: Customized Hotel packages that include Park admission are available for groups of 10 or more rooms. For more information, please submit a request at www.LEGOLAND.com/specialevents. For group discounts to visit LEGOLAND California or SEA LIFE that do not include Hotel stays, please call (760) 438-LEGO (760) 738-5346.
Q: Can we have a birthday party at the Hotel?
A: Special events, including birthday parties may be considered at the LEGOLAND Hotel with 10 or more guest rooms committed. For more information, please submit a request at www.LEGOLAND.com/specialevents. LEGOLAND does offer birthday parties in the Park. For more information, please visit www.LEGOLAND.com/birthdays or for reservations please call (760) 438-LEGO (760) 438-5946.
Q: Are there any special offers for Members?
A: All Merlin Annual Pass holders and Ambassador Members at LEGOLAND California Resort will receive 15% off bookings with a valid Membership ID card. Book online at www.LEGOLAND.com/PassMemberHotel. Restrictions may apply. Memberships must be valid at time of check-in to receive the discount.
Q: Can Members patronize the restaurants in LEGOLAND Hotel?
A: Yes, however, the pool and lobby play areas are exclusive to Hotel guests only.